Shipping Information
Shipping
We offer worldwide delivery!!
O-case.com processes your order within 1 business day.
Everything is well-packed in a box with bubble bag wrapped,not just an envelope in order to provide the best protection.
Once we have shipped your package, we will send you an e-mail for confirmation and a tracking number for your order status
Shipping Time
For Registered Airmail, over 98% packages can be arrived in 1 to 2 weeks *
For UPS Express, over 98% packages can be arrived in 2 to 4 business days *
Shipping Status Tracking
A tracking number will be provided after we ship your package. You can check the shipping status of your package according to the tracking number.UPS Express offer better tracking information than Registered Airmail.
Click here to check the status of your package. *
What should you do if you cannot receive the parcels?
It may be delayed. Please be patient.
If you cannot receive the parcels over 3 weeks while the payment is cleared, please feel free to contact us for the tracking information. However, we suggest you to try following steps:
1) Go to the nearest local post office.
2) Ask the staff if there is any parcel from Hong Kong.
3) If no parcel can be found, please contact us again.
Shipping for Pre-Order items
We will send the pre-order items out once there is stock and ready.
Please feel free to contact us if you want to cancel the pre-order.
Return Policy
Damage via Postal If a shipment arrives at your door with apparent shipping damage, please refuse the delivery and let us know. If you have already accepted delivery and then find shipping damage, please contact us within 3 days after the item(s) arrived. Do not throw away any packing materials and contact us immediately. The return shipping cost should be afforded by customer. After we have received the defect item(s) and the defected item(s) is proved to be a damage via postal, we will send you new item(s) or have your money back.
The above terms subject to our final decision.
